Frequently Asked Questions

Yes, simply click on "schedule an appointment with your preferred provider" and type his/her name or clinic name under the search field...

You may also choose a provider that you have previously seen on Doctor Anywhere if he or she is saved on your 'Favourite Providers' list. You can add a provider onto your favourite list by clicking the ‘heart’ icon next to the appropriate doctor’s profile. 

Our doctors can prescribe a wide range of medications, which can be useful for infections, allergies, skin conditions, travel or sports injuries. We also offer medication delivery from the clinic right to your doorstep, within three hours from purchase.

However, please note that our doctors do not prescribe any narcotics. Please don't hesitate to ask the doctor for more information about the types of medication suitable for your condition.

An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. They typically do so by assessing your history, current symptoms and by talking with you.

However, for checks that do require physical touch, the doctor may ask patients to take those readings with their guidance. For example, to check for sinus tenderness, the doctor can ask the patient to press on certain areas of their face or neck for swelling. If a patient suspects a fever, he/she is advised to have a thermometer with him/her during the consultation.

If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

You can consult a doctor on our platform for diagnosis, medical advice, referrals and medical documents relating to non-common illnesses, if suitable.

Before each consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions (e.g. breathlessness, severe or persistent pains, active and severe, cardiac arrest); such cases require urgent medical attention at the nearest A&E department of the hospital.

Our doctors are trained to identify urgent cases which are not suitable for online consultations. Our doctors will review each case within two minutes of each consultation to ensure that it is suitable for a video consultation. If deemed unsuitable, the doctor will recommend for you to go for a physical consultation either at his or her clinic or one of your choosing, and you will not be charged for the consultation.

A 10-minute consultation costs S$20. A consultation can be extended should you require a longer time with a doctor. However, you will be charged another S$20 for the additional 10-minute session, upon your approval.

All documents that have been issued by the doctor, such as medical certificates, referral documents, prescription orders, as well as receipts, will be sent to your email following each consultation.

You can consult a lactation consultant for quick advice and treatment solutions on breastfeeding.

A 10-minute consultation costs S$15. Before each consultation, you’ll need to fill up a pre-consultation survey which includes questions about your condition or inquiry, health history and payment details.

A consultation can be extended if you need a longer time with the lactation consultant. However, you’ll be charged another S$15 for the next 10-minute session. All receipts will be sent to your email after each consultation.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and aging during the medical aesthetics consultation. Our platform isn’t suitable for aesthetic advice relating to serious conditions or inquiries about invasive cosmetic surgery.

A 10-minute consultation costs S$20. Before each consultation, you’ll need to fill up a pre-consultation survey which includes questions about your condition or inquiry, health history and payment details.

A consultation can be extended if you need a longer time with a doctor. However, you’ll be charged another S$20 for the next 10-minute session. All receipts will be sent to your email after each consultation.

The Ministry of Health has set in place SMC Ethical Code and Ethical Guidelines (ECEG) and

the National Telemedicine Guidelines (NTG) to regulate telemedicine practices and services.

Doctor Anywhere’s practices comply with National Telemedicine Guidelines (NTG). In addition, our partner doctors practice according to the SMC Ethical Code and Ethical Guidelines (ECEG), and our partner clinics are regulated by Public Hospitals and Medical ClinicsGuidelines (PHMC). Our patients' data and medical records are also compliant with the

Personal Data Protection Act (PDPA).

All our practising medical doctors hold full registrations with the Singapore Medical Council (SMC), and all our providers constantly undergo a stringent screening and vetting process by

Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

You can consult a lactation consultant for quick advice and treatment solutions on breastfeeding.

You can consult a doctor for quick advice and treatment solutions on skincare, haircare and aging during the medical aesthetics consultations. Some common issues include:

• Skin tags
• Skin pigmentation
• Acne scars & oily skin

Common aesthetic procedures can also be discussed with the doctor during the video consultation. These include:

• Facelifts & fillers
• Laser treatments
• Dark eye circles & eye bag treatments

You can also consult a doctor on our platform to purchase products or book services relating to your condition or inquiry.

1. Identification document
   You need to verify your name and identification or passport number with the provider at the start of the consultation. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity.
2.  
3. (Optional) Medical equipment
   The following equipment may be useful to have with you during the General Practitioner video consultation:
   • Thermometer to measure temperature
   • Pentorch or mobile phone with torchlight function to illuminate and provide better visualisation of the body part of interest
   • Blood pressure machine to check blood pressure and heart rate
   • Glucometer for diabetics to check capillary blood glucose level or hypocount.
   • Weighing scale to check weight
   • Any other equipment that you feel would be helpful for the consultation

You need to verify your name and identification or passport number with the doctor at the start of the consultation. Please have your identification card or passport ready at the start of the consultation to verify your identity.

Please have your identification card or passport ready at the start of the consultation to verify your identity.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

• Going to a general practitioner for a physical consultation
• Going to the Accident & Emergency department of your nearest hospital
• Seeing a specialist with a referral letter prepared by the doctor

If the doctor ends the consultation within the first two minutes of the video call, you will not be charged for the consultation.

Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

• Going to a general practitioner for a physical consultation
• Seeing a specialist with a referral letter prepared by the doctor

If the doctor ends the consultation within the first two minutes of the video call, you will not be charged for the consultation.

If the lactation consultant determines that your condition is unsuitable, she will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include:

• Going to a general practitioner for a physical consultation
• Going to the Accident & Emergency department of your nearest hospital

If the lactation consultant ends the consultation within the first two minutes of the video call, you will not be charged for the consultation.

In general, the below symptoms are not considered appropriate for online consultations and may require medical attention at the nearest Accident & Emergency department:

• Breathlessness
• Acute or severe chest pain
• Actively bleeding or deep wounds or lacerations
• Psychosis or delusions
• Suicidal thoughts
• Persistent vomiting
• Severe abdominal pain
• Inability to control bowel movements or urination
• Severe headache or giddiness
• Sudden onset numbness, weakness or slurred speech
• Fainting spells, presyncope, or syncope
• Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
• Sudden loss of vision

Many common illnesses and chronic conditions can be effectively treated through a video consultation. Below are some typical conditions that can be treated on Doctor Anywhere. This list has been approved by the Ministry of Health, Singapore Medical Association and the College of Family Physicians.

Common Illnesses

• Fever
• Cough, sore throat or laryngitis
• Diarrhoea / Vomiting
• Flu / Cold
• Sinusitis
• Rash and skin conditions
• Cold sores
• Headache
• Giddiness / Dizziness
• Red eye

Chronic Conditions

• Diabetes
• Hypertension
• Hyperlipidemia
• Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

We give you quick access to a network of healthcare advice providers, services and products on demand.With our app, you can video call healthcare providers for medical, aesthetics or breastfeeding on demand.

Our video consultation and delivery services are 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. However, if no provider is able to see you within five minutes, you still have the option of scheduling an appointment for a later time.

All medical doctors practise in GP clinics in Singapore and are licensed by the Singapore Medical Council (SMC).They constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

All our lactation consultants are certified by the International Board of Lactation Consultants (IBLC) and are sensitive to the needs of mothers and their little ones.